ARTICLE 1 - ORDER
Any order is considered firm and final upon receipt of the corresponding deposit, particularly for custom-made and / or customized products. For some items, the customer has a right of withdrawal as defined in Article 2.
ARTICLE 2 - RIGHT TO WITHDRAW ORDER
2.1 - For all our customized and / or custom-made products there is no right to withdraw the order, in accordance with the provisions of Article L 121-20 of the French Consumer Code amended by Ordinance No. 2001 -741 of 23 August 2001.
2.2 - For any other product, the Customer has a period of seven (7) days from receipt of the order to cancel it. In the event that the products have already been delivered to the Customer, the latter must request a return authorization within 7 days after delivery, after which they may return the items to Banana Rods, without having to provide justification or pay penalties. The Customer loses this right of withdrawal once the period of 7 days after delivery has expired.
In case of return of goods, the customer is responsible for the proper packaging and delivery of the products to Banana Rods.
The right of withdrawal is subject to the express condition that the goods are returned in their original packing and condition, without alteration or degradation of any kind. Otherwise, the refund will be not be made or will be reduced based on an estimate of the devaluation of the goods at the discretion of the seller.
ARTICLE 3 - SHIPPING AND DELIVERY
Banana Rods takes all efforts to ensure the best care in the packaging of products and the choice of carrier.
Goods are sent at the risk of the recipient, who is personally responsible for any claims regarding damage to the packaging or the goods, or for delivery problems, by expressing the appropriate reservations in the case of incident.
To improve the quality of service for the benefit of all, the recipient shall inform Banana Rods of any transportation or delivery incident.
ARTICLE 4 - GUARANTEE
Each rod from Banana Rods has a 10 year guarantee against defects in structure or assembly resulting in a change of the rod's performance, with the exception of wearable parts, finishing and cosmetic parts.
The guarantee excludes changes in performance not related to structural defects or assembly, or to changes related to improper use of the product. The guarantee excludes changes in appearance or aesthetics that occur during the life of the product.
Products used in "non-normal" conditions, i.e. outside the fishing operations defined in the instructions, do not benefit from any guarantee.
The Banana Rods guarantee also does not cover any damage caused to the product accidentally or voluntarily, or as a result of improper handling.
As part of its guarantee, Banana Rods supports the costs of returning and reshipping products under guarantee for a period of one month from the original delivery date.
A process fee will be charged for each after sale claim, to cover handling and shipping fees.
ARTICLE 5 - RETENTION OF OWNERSHIP
Goods ordered and delivered to the Customer remain under the full, exclusive and inalienable ownership of Banana Rods until full payment has been made for the goods, as well as any additional costs, particularly in the case of payment by instalments. Furthermore, goods delivered and not paid in full cannot be assigned or provided as collateral to a third party, nor may they be pledged.
ARTICLE 6 - JURISDICTION
By express agreement between the company Banana Rods and the Customer, it is agreed that in any litigation of whatever type, that jurisdiction is automatically given to the courts in the area of the head office of Banana Rods.
ARTICLE 7 - ACCEPTANCE OF THE TERMS AND CONDITIONS
Any order of any Banana Rods products implies the customer's full and unreserved acceptance of these terms and conditions.